Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 5-7 business days, while expedited options are available at checkout.
What is your return policy for apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.
How do I care for my technical outerwear?
To maintain the integrity of waterproof coatings and technical fabrics, we recommend machine washing on a cold, gentle cycle with a specialized technical detergent and hanging to dry.
Do you offer a warranty on your products?
Yes, we stand behind the quality of our craftsmanship. We offer a limited lifetime warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we can only accommodate modifications or cancellations within 30 minutes of order placement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.